Shipping Policy

At Studio Niotis, we ship our products internationally and handle each order individually through direct communication.
By confirming a quote and proceeding with an order, the customer agrees to the terms outlined below.

1. Shipping Destinations & Delivery Time

We ship worldwide using trusted courier services.
Delivery times vary by destination and depend on courier services, customs procedures, and local regulations.
Estimated delivery times are provided for reference only and are not guaranteed.

Delays may occur due to factors beyond our control, including customs inspections, local courier delays, holidays, or force majeure events.

2. Shipping Costs

Shipping costs are communicated and agreed upon during the quote process.
All shipping costs are paid by the customer unless otherwise stated in writing.
Any additional charges incurred during transit are not included unless explicitly agreed in advance.

3. Customs Clearance, Duties & Import Fees

For international shipments, orders may be subject to customs clearance procedures in the destination country.

The customer is fully responsible for:

Paying customs duties, import taxes, VAT, clearance or brokerage fees
Providing any required documentation requested by customs or the courier
Responding promptly to communications from customs authorities or the courier

Customs policies vary by country, and Studio Niotis has no control over these procedures.

4. Customer Responsibility

Once the shipment has been dispatched, the customer is responsible for:

Providing accurate and complete shipping details (address, phone number, email)
Monitoring shipment tracking information
Responding promptly to courier or customs requests

Failure to do so may result in delays, additional charges, or return of the shipment.

5. Delays, Returns & Additional Costs Due to Customer Inaction

If a shipment is delayed, held, returned, or redirected due to customer-related reasons, including but not limited to:

Failure to pay customs or clearance fees
Failure to provide required documentation
Lack of response to courier or customs notifications
Incorrect or incomplete shipping information

…the customer assumes full responsibility for any consequences.

This may include:

Return shipping fees
Storage or handling charges
Re-shipping costs
Administrative or courier-related fees

Any such costs will be borne by the customer.

6. Returned Shipments

If an order is returned to Studio Niotis due to customer-related issues:

Original shipping fees are non-refundable
Any additional return or handling costs may be deducted from any refund, if applicable
Re-shipment will only occur after full payment of new shipping costs

7. Lost, Refused, or Abandoned Shipments

Shipments that are refused, not claimed, or abandoned by the customer may not be eligible for a refund
In cases where customs authorities dispose of or destroy a shipment, no refund can be issued

8. Communication & Confirmation

All shipping details, costs, and responsibilities are clearly communicated during the quote process.
Once the customer confirms the order, these terms are considered accepted.

We strongly encourage customers to ask any questions regarding shipping or customs before confirming their order.